Akhurst Machinery offers a team of factory trained service technicians located coast to coast. Whether starting up and training your staff on new or used machinery, repairs, or preventative maintenance, our technicians will have your machine up and running as quickly as we can. With service technicians in our 5 offices across Canada, plus contract service technicians, we are here to ensure you receive the technical support you need to maximize production time.
It’s our view that a machine sale really only begins as you, the customer, take delivery of your equipment. We consider the true test of our success lies in how we handle installation, any after-sale customer issues, and unplanned machine downtime.
Knowing that time is money, we carry a large, readily-available inventory of spare parts and supplies for equipment we sell. We can arrange for sameday or overnight courier delivery on most stock items.
Our service coordinators have backgrounds as service technicians and can often diagnose problems over the phone, dramatically reducing wait times. When an on-site service call is required, you will be given priority status and a service technician will be dispatched to your facility as soon as possible. With offices on both coasts, our service phone line is open across time zones. For example, you can call our service coordinators at 5:00 am Mountain Time and in the same day call them at 5:30 pm Pacific Time—a 12 ½ hour window to speak to a qualified person about machine problems, parts and service.