Reporting to the Service Coordinator, the Service Technician will be responsible for initial startup, operator training and servicing of a wide range of new and used machinery for customers located in British Columbia. Following a review of the Service Coordinator’s initial assessment of a service call, the Service Technician will rely on strong diagnostic skills to assess the extent of a problem and its appropriate remediation, requisitioning parts and performing repairs in an efficient and timely manner. The successful candidate will be a high-energy, self-motivated outgoing professional with a skillset that includes -or can be expanded to include- expertise in the service requirements of the company’s product offerings. Excelling in a challenging environment, the individual must be able to travel to look after our customers throughout British Columbia with periodic travel to other western provinces.
Machine start up and customer training
Servicing customer’s machinery in an efficient and timely manner
Getting the necessary technical knowledge in the company’s line of machine products by attending scheduled training sessions or sourcing information through self-means
Completing customer work order reports in the designated manner
Submitting work orders, time sheets and expense reports on a timely basis
Following the company’s service methodology when performing service work
Communicating customer issues to Service Coordinator in a timely fashion
Any other related tasks as assigned
Education & Experience:
Strong electrical, electronic and mechanical ability is important.
Application experience in the Fabrication and Machine Tool trades is an asset
Basic hydraulic and pneumatic knowledge is an asset
Experience as machine service technician is an asset
CNC controlled machinery experience is an asset
Customer service oriented.
Organized, with a high level of proficiency, thoroughness, and attention to detail.
Proven ability to prioritize, multi-task and think ahead – anticipating the needs of the customer.
Ability to take the initiative and proactive approach, combined with exceptional follow-up skills.
Ability to work well under pressure and meet deadlines for critical tasks.
Highly motivated and energetic, as well as a positive attitude and a pleasant and calm demeanor.
Ability to work both independently and as a part of a team.