As an integral member of the team creating a cost effective, excellent customer experience, the Inside Sales Representative – Parts Specialist is responsible for providing support to Akhurst’s customers and Account Representatives. Akhurst relies on the Inside Sales Representative to make good business decisions that reflect an effective use of company resources. The incumbent should be proficient in the Microsoft Office suite of applications and have prior exposure to CRM and ERP software. The individual should be a hands-on, organized and motivated individual with a desire to help the company grow its operations.
Duties and Responsibilities
Under the supervision of the Vice-President, Sales, the duties and responsibilities of the Inside Sales Representative – Parts Specialist include, but are not limited to, the following:
Handle incoming customer calls, fulfilling parts, tooling and supplies requirements in accordance with Akhurst’s customer service standards;
On a timely basis, enter customer quotations, purchase orders, and sales orders into Akhurst’s Navision ERP system;
Track orders, monitoring their progress to ensure timely delivery, communicating with parts suppliers by email and phone as necessary and recording correct and up to date information in ERP system;
Keep customers informed of current delivery status and accurately respond to customer inquiries.
Handle incoming customer calls and office visits for machine inquiries, directing customers to the appropriate Account Representative in accordance with Akhurst’s customer service standards;
Support the sales team in achieving sales and operational goals, including generating machine sales leads from parts sales; and
Continually update accurate sales activity and customer information in the CRM & ERP systems to support Akhurst’s customer service standards.
Parts sales and customer service experience is required;
Knowledge of woodworking machinery/parts is beneficial;
Excellent computer skills and experience with the Microsoft Office suite of software is required;
Knowledge of Microsoft Dynamics software (CRM and Navision) is an asset;
Highly organized with a high level of accuracy and thoroughness;
Ability to take initiative and be proactive in follow-through;
Good written and verbal communication skills;
Highly motivated and energetic with a positive attitude;
Keen interest in providing superior customer service;
Proven ability to prioritize, multi-task, and problem solve to anticipate customer needs;
Ability to work well under pressure and to meet deadlines; and
Motivated to learn.
Work normal business hours and may, from time to time, be required to do some work in the evenings or outside normal working hours;
Able to work on a computer for long periods of time;
Able to concentrate for extended periods and maintain attention to detail and accuracy;
Able to stay focused and productive in a busy, open area office; and
Able to manage multiple sales orders and deadlines.
Why you should work for Akhurst:
Our core values are family, integrity and teamwork: FIT. We reflect our values through our daily behaviours. Our actions build trust, creating a safe environment for people to show initiative, encouraging communication that is direct, open and respectful. We invite diverse thinking and work collaboratively, recognizing that once decisions are made, they are respected and acted upon;
We offer a pleasant work environment and our employees are highly engaged;
We invest in our people by providing the training necessary for employees to successfully perform their responsibilities and develop to meet their career goals; and
We offer a competitive salary and a comprehensive benefits plan, including RRSP and profit sharing.
If you match the ideal candidate description and are interested in this position, please apply. We sincerely thank all applicants for their interest in working with Akhurst Machinery. We will contact only those being considered for the position