Reporting to the Service Coordinator, the Service Technician will be responsible for starting up, training and servicing particular lines of new and used machinery for Akhurst customers located in the province of BC. In this role you will act as an expert of equipment repair, providing day-to-day support and project leadership to ensure our customer’s machinery is functioning optimally. Servicing equipment will involve reviewing service calls and using your strong diagnostic skills to assess the extent of the problem, requisitioning the necessary parts and then repairing the customer’s machine in an efficient and timely manner. Obtaining and maintaining the necessary training to become a service expert in the company’s offered line of machinery will be critical to your role as a solution provider. You will be in constant contact with customers through visits, phone and written communication.
Beyond ongoing service requirements, you will play an important role in expanding our company’s reputation as a preferred supplier. Instrumental in identifying and proactively finding solutions for new and existing customers through our service/product offerings, your opportunities to represent our company will include the following: professionally demonstrating our machine’s capabilities, training customers in the safe and efficient operation of machinery, working to develop new leads and recording progress in our CRM database, participating in open houses / industry trade shows and association functions.
The successful candidate will be a high energy, self-motivated and outgoing professional with a take-charge attitude and a desire to work in a challenging environment. The individual must be able to travel, although not a large part of the job, something this person must be able to do in order to look after our customers.
Assemble, install equipment as necessary
Machine start up and customer training
Upgrade and repair machinery
Instruct customers on applications, machine operation, maintenance and safety at customers’ locations
Servicing customer’s machinery in an efficient and timely manner
Follow all safety requirements/guidelines
Obtain the necessary technical knowledge in the company’s line of machinery by attending scheduled training sessions or sourcing information on own initiative
Completing customer work order/installation feedback reports in an accurate and timely manner
Communicating customer issues to service coordinator and liaising with manufacturers in a timely fashion
Order and return parts as necessary ensuring compliance with company’s guidelines
Any other related tasks as assigned
Education & Experience:
Knowledge of machinery electrics, electronics, PLC’s, servo controls, and pneumatics an asset
Strong mechanical ability
Experience as machine equipment service technician is an asset
CNC controlled machinery experience is an asset
Customer service oriented
Organized, with high level of proficiency, thoroughness and attention to detail
Exceptional problem solving skills
Proven ability to prioritize, multi-task and think ahead – anticipating the needs of the customer
Ability to take the initiative and proactive approach, combined with exceptional follow-up skills
Ability to work well under pressure and meet deadlines for critical tasks.
Highly motivated and energetic, with a positive attitude and a pleasant and calm demeanor
Ability to work both independently and as a part of a team